Apprenticeship / Client Service Executive

Meet Jonathan Catley and find out how he supports clients at Willis Towers Watson
Jonathan Catley

Get to know him better...

  • What is your name?

    Jonathan Catley

  • Who is your employer?

    Aon UK Limited

  • What is your role?

    Client Service Advisor

  • What do you do in a typical working day?

    I am the day-to-day contact for clients with any insurance queries. I also complete the client’s renewal process, including updating and issuing renewal questionnaires, to gathering and analysing client’s claims information, gathering renewal quotes and completing a client report to invoicing and checking client policies.

  • What were you doing before this role?

    I attended sixth form and had a part-time job as a tennis coach.

  • How has the apprenticeship helped you?

    My confidence has grown as well as my organisational skills and time management

  • How has the apprenticeship helped your company?

    It has helped Aon by injecting some youth into the business which brings a willingness to learn and succeed as well as increasing the skill set as apprentices complete professional qualifications

  • What do you enjoy most about your job?

    How different each day is, with different tasks and challenges each day

  • What is the most challenging part of your role?

    Some of the detailed insurance questions that need answering can be challenging. However, Aon has enough resources to make finding an answer easy

  • What do you need to be successful in your role?

    You need determination and a willingness to learn. No-one can ever know everything so if you can learn ways to find out or ways to do work this is a major benefit

  • Have you taken any professional qualifications?

    Yes I have completed my CII Certificate in Insurance and I’m currently studying towards my CII Diploma

  • What have been your career highlights so far?

    I was given the chance to meet Nick Clegg (former Deputy Prime Minister) at an apprenticeship event during National Apprenticeship Week in March 2015

  • What are the main benefits of working in risk?

    The main benefits are the networking and need to have connections in different companies and areas of expertise

  • What do you think you will be doing this time next year?

    I will be continuing my professional studies and hopefully passing my CII Diploma. I will be working in my current role expanding towards larger and more complex clients gaining further experience. While also increasing my global client knowledge, potentially progressing further in Aon.

  • Why did you choose a career in insurance?

    I chose insurance because I had the opportunity to work for a multinational business that can offer me huge opportunities throughout my apprenticeship and career.

  • What would you say to someone at school or college who isn’t sure about their next step?

    I would say that an apprenticeship is a fantastic alternative to university and that having the opportunity to earn whilst learning creates the best environment and encouragement. Even though university degrees are well regarded, apprenticeships are beginning to gain the recognition they deserve, in particular in insurance which realises that young talent created by apprenticeships is invaluable.


    My main question would be is university worthwhile for the career path you would like to follow?